Privacy Policy

Effective Date: January 1, 2024

Welcome to Arwa Nepal! At Arwa Nepal, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. By using our services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect and process the following types of personal information when you interact with us:

a. Personal Information You Provide

• Contact Information: Name, email address, phone number, and mailing address.
• Payment Information: Billing details and payment card information.
• Account Information: Username, password, and order history.
• Medical Information: Details related to the specific medical equipment you are purchasing or inquiring about.

b. Information Collected Automatically

• Usage Data: Your browsing history, search queries, and interaction with our website.
• Technical Data: IP address, browser type, operating system, and device information.
• Cookies and Tracking Technologies: Information collected through cookies and similar technologies to enhance your online experience.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Order Processing: To process and fulfill your orders for medical equipment.
• Customer Service: To provide support, respond to inquiries, and handle requests.
• Marketing: To send promotional materials, newsletters, and offers that may interest you (you can opt-out at any time).
• Site Improvement: To analyze and improve our website’s functionality, content, and user experience.
• Legal Compliance: To comply with applicable laws, regulations, and legal obligations.

3. How We Share Your Information

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following cases:

• Service Providers: We may share your information with trusted service providers who assist us in operating our website, processing transactions, or delivering services to you.
• Legal Requirements: We may disclose your information when required by law or in response to a legal request.
• Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred to a successor entity.

4. Data Security

We implement a variety of security measures to maintain the safety of your personal information. However, please be aware that no method of online transmission or electronic storage is 100% secure. We strive to use commercially acceptable means to protect your information, but we cannot guarantee its absolute security.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small files stored on your device that help us analyze web traffic and understand user behavior. You can control the use of cookies through your browser settings.

6. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, such as:

• Access: Request access to the personal information we hold about you.
• Correction: Request correction of any inaccurate or incomplete information.
• Deletion: Request deletion of your personal data, subject to legal requirements.
• Opt-Out: Unsubscribe from marketing communications by following the instructions provided in our emails.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to read the privacy policies of any linked websites you visit.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any changes will be posted on this page, and the updated version will be effective as of the date specified.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal information, please contact us:

• Name: Arwa Nepal
• Email: [email protected]
• Phone: +977 9849581802

Thank you for trusting Arwa Nepal with your personal information.